At fachai, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data. We encourage every player in the Philippines to read through this page so you know exactly how your information is handled from the moment you register.
When you create an account on fachai, we collect the basic information needed to set up and verify your profile. This includes your full name, date of birth, email address, and contact number. We use this information to confirm your identity, ensure you meet the minimum age requirement, and keep your account secure. Your date of birth is particularly important because we are required to verify that all players are of legal age before they can access any games or betting markets on the platform. Without this information, we are unable to open an account for you.
To process deposits and withdrawals in Philippine pesos, we collect transaction-related information such as your preferred payment method, transaction amounts, and transaction history. We do not store full card numbers or sensitive banking credentials directly on our servers — payment processing is handled through secure, encrypted channels. This data allows us to verify that funds have been correctly credited or debited, investigate any disputed transactions, and comply with anti-money laundering obligations under Philippine law. We retain transaction records for the period required by applicable regulations. If you have questions about a specific transaction, our support team can assist you.
We automatically collect certain technical and behavioural data when you use the platform, including your device type, operating system, browser version, IP address, and the pages or games you interact with. This information helps us understand how players navigate the platform so we can improve performance, fix technical issues, and tailor the experience to Filipino users on mobile devices. We also use activity data to detect unusual patterns that may indicate fraud, account sharing, or other prohibited behaviour. This data is analysed in aggregate where possible and is not used to build individual advertising profiles. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
The primary reason we collect your data is to provide you with a functioning, secure, and enjoyable entertainment experience on fachai. Your account details allow us to authenticate your login, display your balance, and record your game history accurately. Transaction data is used to process every deposit and withdrawal you make in Philippine pesos without delay. Usage data helps our technical team identify and resolve performance issues, especially on mobile devices where the majority of Filipino players access the platform. We also use aggregated, anonymised data to make decisions about which games to add, which features to improve, and how to make the overall experience smoother for players across the Philippines.
We are required by Philippine law and our operating obligations to verify the identity of all registered players and to monitor transactions for signs of money laundering or financial crime. Your personal data plays a central role in meeting these requirements, and we take this responsibility seriously. We may also use your information to enforce our Terms and Conditions, investigate suspected breaches, and take action where prohibited activity is detected. Player safety is another key use of your data — if our responsible gaming tools flag unusual patterns in your activity, we may use that information to reach out and offer support. You can learn more about the tools available to you on our Responsible Gaming page.
fachai does not sell your personal data to third parties for marketing or advertising purposes, and we never will. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. Outside of these circumstances, your data stays within the fachai platform environment.
As a registered player on fachai, you have the right to request access to the personal data we hold about you at any time. You may also ask us to correct any inaccurate information, or to delete your data where there is no longer a legal or operational reason for us to retain it. If you wish to exercise any of these rights, you can contact our support team and we will respond within a reasonable timeframe. Please note that certain data — particularly transaction records — may need to be retained for a minimum period to comply with Philippine legal requirements, even if you request deletion. For any questions about your data rights or how this Privacy Policy applies to your account, the FAQ page is a good starting point.
Your data is safe with fachai. Join thousands of Filipino players who enjoy casino games, fish shooting titles, and sports betting — all with the confidence that their personal information is handled responsibly.